Customer service is the American consumer's #1 issue. Top CEO's, David Neeleman / Jet Blue and Bruce Mosler / Cushman & Wakefield give their candid insights about what it takes to build a great customer service organization on "The CEO Show with Robert Reiss" Sunday, September 9.
Ridgefield, CT, September 07, 2007 --PR.com-- Customer Service is the American Consumer’s #1 Issue – Top CEO’s Speak Their Mind -- David Neeleman / Jet Blue & Bruce Mosler / Cushman & Wakefield Say …
Bruce Mosler, CEO of Cushman & Wakefield, and David Neeleman, CEO of Jet Blue, share their candid insights about what it takes to build a great service organization on the “CEO Show with Robert Reiss” this Sunday, September 9. Cushman & Wakefield, the world's largest privately held commercial real estate services firm, and Jet Blue, revolutionizing the airline industry, each serve thousands of customers each day, so their revelations speak to the needs of the many Americans who receive less than great customer service.
Show host Robert Reiss, asks provocative questions that bring out the importance that leading corporations place on customers service and how they treat the customer. Bruce Mosler said about the show, "A commitment to customer service is essential at every level of business, and the value of Robert's program is in cutting through the clutter and allowing CEOs to speak candidly about the customer service strategies that drive a highly successful enterprise." And David Neeleman talks about employee pride as essential to delivering superior customer service.
CEO’s from top U.S. corporations interviewed on the Show include: James H. Quigley, CEO Deloitte & Touche; Simon F. Cooper, President The Ritz Carlton Organization; Bernie Marcus, co-founder of Home Depot; and William P. Lauder, CEO The Estee Lauder Companies, as well as other innovators in business.
“The CEO Show with Robert Reiss” is now available across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. For the first time starting September 2007, the show will be aired in 36 markets including: Atlanta, Boston, Columbus, Houston, Las Vegas, Pittsburgh, San Diego, Spokane, West Palm Beach.
The show helps listeners make sense of the highly misunderstood but critical art of customer service. Here are some insights from CEO Show guests…according to Bernie Marcus, Co-Founder and 19 year CEO The Home Depot, “Very few people think about what the customer wants…they think about what they want to give the customer.” The ramifications can be far-reaching. As William P. Lauder, CEO The Estee Lauder Companies, Inc. emphasized on a recent broadcast, “Extraordinary service is the ultimate over time in driving shareholder value.”
Jay Walker, Founder Priceline.com and a major American inventor, explained that, “Ideas are not the currency of value. Too many choices confuse customers; we call it mental overload.” Commenting on metrics, Patrick Charmel, CEO Griffin Hospital -- Fortune Magazine’s “# 1 Best Small Company to Work for in America,” said “Measure pride, not satisfaction. Once you satisfy needs, new needs will arise.”
As far as the actual show goes, maybe it was explained best by Carolyn Kepcher CEO Carolyn & Co., and author of the best-seller “Carolyn 101,” who said, “I’ve been very involved with the media. What’s great about The CEO Show Online is that you get to the core and discuss what really matters about customer service. Also, it’s a lot of fun.”
To get a complete schedule of audio broadcasts, new show locations and audio rebroadcasts of recent guest interviews, go to www.theceoshowonline.com.
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Contact: Robert Reiss 203 894 9400 Robert@Reissource.com
Note: Visit the Show at www. CEOshowOnline .com
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